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Software product’s quality expectation is also the same, it’s not just if the software serves the ‘what’ but also ‘how’ is important.
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When we go shopping, all of us young and old, men and women wish to get the best product that not only fulfills our core needs but is also efficient, cost-effective, stylish, and easy to use. “Quality is not an act it is a habit” – Aristotle Who are the stakeholders who will participate in this review meeting?.Review Planned vs Actual budget for cost and process improvement initiatives?.What will be the process to communicate delivery failure and its consequences?.What will be the Exit or Release criteria for the Product to be released?.What are the processes and reports that are shared for the purpose of tracking and reviewing?.What is the scope of the expected functional and non-functional quality?.The trick is to achieve the right balance between quality and cost and achieve the best that is required by the client at an optimal cost.
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Quality is really crucial, but it need not be attained at the micro-level of all features. Quality management is about striking a good balance and prioritizing the high-risk quality dimensions achievable within a desirable/optimal budget. This coverage should be shared with all stakeholders. While it is most desirable to check for all quality points, every check is a cost overhead, so a balance needs to strike, and clarity of the quality coverage expected should be very clear from the beginning. Cost Of Quality FormulaĬOQ = Cost of control + Cost of failure of control orĬOQ = Cost of Good Software Quality + Cost of Poor Software Quality COQĬost of Good Quality (COGQ) = Prevention costs + Detection costsĬost of Poor Quality (COPQ) = Internal failure costs + External failure costs So, setting clarity in expectations is very crucial. Expectations can be tangible and intangible attributes. both Functional and Non-functional requirements. It is not possible to deliver a zero-defect product, the idea is to minimize the expected failure for the committed requirements i.e. The cost includes the cost of all activities taken up proactively in a planned way to prevent defects and deliver good quality. COQ is the cost incurred to deliver a quality product to the client.